Problem-Solving Skills focuses on eliminating corporate problems. Approaches to problem solving are defined, along with traits of good problem solvers and the company cultures that influence them. The course focuses on the three phases of problem solving and breaks each phase into steps. Strategies are provided for individual problem solvers and problem-solving teams.
Problem-Solving Skills
Enjoy unlimited growth with a year of Coursera Plus for $199 (regularly $399). Save now.
Gain insight into a topic and learn the fundamentals.
8 hours to complete
Flexible schedule
Learn at your own pace
What you'll learn
You will gain adaptable, specific tools for corporate problem solving.
Skills you'll gain
- Resourcefulness
- Team Leadership
- Complex Problem Solving
- Strategic Decision-Making
- Creativity
- Analysis
- Root Cause Analysis
- Conflict Management
- Brainstorming
- Business Ethics
- Problem Solving
- Solution Selling
- Creative Problem-Solving
- Business Solutions
- Creative Thinking
- Team Building
- Teamwork
- Analytical Skills
- Decision Making
- Critical Thinking and Problem Solving
Details to know
Shareable certificate
Add to your LinkedIn profile
Recently updated!
December 2025
Assessments
1 assignment
Taught in English
See how employees at top companies are mastering in-demand skills
There are 7 modules in this course
Eliminating problems lets you save your organization time and money, improve its operation, and create a happier work environment. To begin solving problems, you should define what problem solving means and identify factors that help or hinder the process.
What's included
5 plugins
To develop problem-solving skills, it helps to understand your corporate context. Who are the problem solvers around you? How does company culture affect your options? Answering these questions lets you apply a formal process for problem solving that respects the uniqueness of each organization and problem.
What's included
5 plugins
In the next few lessons of this course, you will gain tools for completing each phase of the problem-solving process. You will not need every strategy to solve every problem. Consider them as tools in your toolbox.
What's included
4 plugins
After you have identified a problem and set its solution criteria, you are ready for phase 2 of the problem-solving process. This is where you bring your resources to bear on finding the best solution.
What's included
4 plugins
Phase 3 of the problem-solving process is where you make real changes and correct the problem. To do so in an organization, you will need to convince others of the solution you have chosen, carry it out, and in some way measure your success.
What's included
5 plugins
Tackling complex problems is often a group effort. You will need to build constructive teams that apply the problem-solving process with a collaborative approach.
What's included
4 plugins
You'll wrap things up and then validate what you've learned in this course by taking an assessment.
What's included
1 assignment1 plugin
Instructor
Offered by
Why people choose Coursera for their career
Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."
Open new doors with Coursera Plus
Unlimited access to 10,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription
Advance your career with an online degree
Earn a degree from world-class universities - 100% online
Join over 3,400 global companies that choose Coursera for Business
Upskill your employees to excel in the digital economy
Frequently asked questions
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.
More questions
Financial aid available,