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User Retention Analytics Specialization

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Coursera

User Retention Analytics Specialization

Transform User Data Into Retention Strategy. Build analytics expertise to identify user patterns, optimize funnels, and boost retention rates.

Hurix Digital
John Whitworth

Instructors: Hurix Digital

Included with Coursera Plus

Get in-depth knowledge of a subject
Intermediate level

Recommended experience

4 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Get in-depth knowledge of a subject
Intermediate level

Recommended experience

4 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Analyze user cohorts and retention curves to identify patterns driving long-term engagement

  • Build predictive models linking activation metrics to retention for data-driven decisions

  • Create interactive dashboards and visualizations that communicate retention insights effectively

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Taught in English
Recently updated!

January 2026

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Specialization - 6 course series

What you'll learn

  • Clustering-based user segmentation uncovers behavior patterns for better personalization and targeting.

  • Retention methods shape insights—choosing the right one ensures accurate product health assessment.

  • Identifying power users enables better retention, feature design, and lifetime value growth.

  • Clear communication and documentation turn technical analysis into actionable, team-wide impact.

Skills you'll gain

Category: Customer Retention
Category: Data-Driven Decision-Making
Category: Data Storytelling
Category: Technical Documentation
Category: Unsupervised Learning
Category: Machine Learning Algorithms
Category: Customer Analysis
Category: Data Analysis
Category: Performance Measurement
Category: Strategic Decision-Making
Category: Marketing Analytics
Category: Product Management
Category: Advanced Analytics
Category: Product Strategy
Category: Customer Insights

What you'll learn

  • Cohort analysis reveals long-term quality of acquisition channels, enabling data-driven marketing spend decisions.

  • Comparing retention curves across calendar and age-aligned cohorts helps distinguish seasonal patterns from user fatigue.

  • Effective retention analysis combines business context like release schedules and holidays with quantitative metrics.

  • Segmenting cohorts by acquisition channel and cost-per-cohort uncovers product-market fit and sustainable user value

Skills you'll gain

Category: Customer Retention
Category: Data Analysis
Category: Forecasting
Category: Web Analytics
Category: Customer Insights
Category: Analysis
Category: Marketing Channel
Category: Strategic Marketing
Category: Time Series Analysis and Forecasting
Category: Looker (Software)
Category: Marketing Analytics
Category: Customer Analysis
Category: Trend Analysis
Category: Product Management
Category: Performance Metric

What you'll learn

  • Mastering SQL dialects ensures analytics portability across platforms and prevents costly query migration issues.

  • Window functions vary by SQL type, so understanding syntax differences is key for accurate analysis.

  • Event data aggregation powers time-series analysis, turning raw behavior data into valuable business metrics.

  • Data transformation blends SQL precision with Pandas flexibility to handle complex analytical workflows.

Skills you'll gain

Category: SQL
Category: Data Transformation
Category: Pandas (Python Package)
Category: Data Manipulation
Category: Analytics
Category: Query Languages
Category: Consolidation
Category: Data Wrangling
Category: Apache Spark
Category: Time Series Analysis and Forecasting
Category: Pivot Tables And Charts

What you'll learn

  • Effective dashboards start by understanding stakeholder questions and the analytical workflows they rely on for decisions.

  • Self-service dashboards balance powerful features with intuitive design, enabling exploration without user overload.

  • Drill-through interactions turn static reports into dynamic tools, guiding users from summaries to detailed insights.

  • Successful dashboards combine technical skill with empathetic design to connect business needs and capabilities.

Skills you'll gain

Category: Interactive Data Visualization
Category: Business Analytics
Category: Key Performance Indicators (KPIs)
Category: Stakeholder Analysis
Category: Business Requirements
Category: Performance Analysis
Category: Data Presentation
Category: Business Intelligence
Category: Self Service Technologies
Category: Requirements Analysis
Category: Data Storytelling
Category: Web Analytics
Category: Dashboard
Category: Requirements Elicitation

What you'll learn

  • Retention heatmaps expose user trends over time, making cohort insights clear and actionable for product and marketing teams.

  • Good visualization balances design and accessibility, ensuring insights are clear and inclusive for all users.

  • Event annotation links retention shifts to business actions, turning visual data into actionable explanations.

  • Visual accessibility checks ensure accurate, unbiased insights and prevent misinterpretation in data communication.

Skills you'll gain

Category: Web Content Accessibility Guidelines
Category: Plot (Graphics)
Category: Heat Maps
Category: Statistical Visualization
Category: Data Presentation
Category: Stakeholder Communications
Category: Tableau Software
Category: Timelines
Category: Customer Retention
Category: Data Visualization Software
Category: Data Storytelling

What you'll learn

  • Selecting activation events needs analysis of user behavior and conversions to identify actions that drive success.

  • Funnel evaluation should simplify user flow while keeping key business validation steps intact.

  • Funnel optimization blends drop-off data with user insights to guide smarter process improvements.

  • Ongoing testing and measurement ensure funnels stay effective as user behavior and expectations change.

Skills you'll gain

Category: Process Analysis
Category: Process Improvement and Optimization
Category: Customer Analysis
Category: User Feedback
Category: Data-Driven Decision-Making
Category: Customer experience improvement
Category: Web Analytics
Category: Process Design
Category: Dashboard
Category: Key Performance Indicators (KPIs)
Category: Business Metrics
Category: Customer Insights
Category: Analysis
Category: Driving engagement
Category: Marketing Analytics
Category: Process Mapping

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Instructors

Hurix Digital
Coursera
204 Courses 9,476 learners
John Whitworth
Coursera
17 Courses 261 learners

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Coursera

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