Transform the way you lead by mastering the art of communication and influence. In this course, you’ll discover how emotional intelligence (EI), cultural intelligence (CQ), and the Coordinated Management of Meaning (CMM) framework can help you navigate complex team dynamics and build stronger, more collaborative project environments.
Managing Conflicts with Cultural and Emotional Intelligence
Managing Conflicts with Cultural and Emotional Intelligence
This course is part of Program Management and the Art of Communication Specialization
Instructor: William A. Brantley
Included with
Gain insight into a topic and learn the fundamentals.
Beginner level
No prior experience required
6 hours to complete
Flexible schedule
Learn at your own pace
What you'll learn
Define emotional intelligence (EI) and explain how it supports effective program and project leadership.
Use communication techniques from the Coordinated Management of Meaning (CMM) framework to navigate complex social dynamics in projects.
Analyze real-world communication challenges through a case study using the LUUUTT Tool, SEAVA Process, Daisy Model, and Hierarchy of Meaning
Diagnose and resolve communication breakdowns to improve team performance and stakeholder relationships.
Skills you'll gain
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
26 assignments
Taught in English
See how employees at top companies are mastering in-demand skills
Build your subject-matter expertise
This course is part of the Program Management and the Art of Communication Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate
There are 5 modules in this course
The first week starts with defining emotional intelligence. Then, the EQ-i2 model is introduced along with tools to help you create psychological safety and a collaborative environment on your program and project teams.
What's included
5 videos11 readings6 assignments
The second week describes the four components of the cultural intelligence model. You will learn methods to work effectively with the different cultures of your program or project teams and stakeholders.
What's included
5 videos7 readings6 assignments
In the third week, you will learn about the coordinated management of meaning. You will appreciate the value of taking the communication perspective and how to navigate the many social worlds in your programs or projects.
What's included
5 videos5 readings6 assignments
For the last week, we walk through a case study that demonstrates how to use four tools of the coordinated management of meaning: the LUUUTT Tool, the SEAVA Process, the Daisy Model, and the Hierarchy of Meaning Tool. Students will be able to help diagnose and resolve communication issues on their program or project teams.
What's included
5 videos5 readings6 assignments
What's included
4 readings2 assignments
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
Instructor
Offered by
Explore more from Leadership and Management
University of Maryland, College Park
University of Maryland, College Park
University of Maryland, College Park
University of Maryland, College Park
Why people choose Coursera for their career
Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."
Open new doors with Coursera Plus
Unlimited access to 10,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription
Advance your career with an online degree
Earn a degree from world-class universities - 100% online
Join over 3,400 global companies that choose Coursera for Business
Upskill your employees to excel in the digital economy
Frequently asked questions
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.
More questions
Financial aid available,