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Learner Reviews & Feedback for ITIL V4 Introduction to Service Management Concept by EDUCBA

4.7
stars
241 ratings

About the Course

Course Description: The ITIL V4 Service Management Concepts course offers a comprehensive exploration of the latest version of the Information Technology Infrastructure Library (ITIL), focusing on the fundamental principles, concepts, and practices essential for effective service management in modern organizations. This course is designed to equip participants with a solid understanding of ITIL V4 framework, which is globally recognized as the standard for IT service management. Through a combination of theoretical learning and practical application, participants will gain insights into how ITIL V4 principles can be applied to enhance service delivery, optimize processes, and drive business value. Key topics covered in this course include: 1) Introduction to ITIL V4: Participants will gain an overview of the ITIL V4 framework, its evolution, and its relevance in today's digital landscape. 2) Service Management Principles: Exploring the core principles that underpin effective service management, including the focus on value, the guiding principles, and the service value system. 3) The Four Dimensions of Service Management: Understanding how organizations can integrate the four dimensions—organizations and people, information and technology, partners and suppliers, and value streams and processes—to support holistic service management. 4) Continual Improvement: Exploring the importance of continual improvement in service management, including the role of measurement and metrics, and the application of the ITIL continual improvement model. By the end of this course, participants will be well-equipped to contribute effectively to their organization's service management initiatives, leveraging ITIL V4 best practices to drive efficiency, innovation, and business success....

Top reviews

SS

May 25, 2025

concise explanations of fundamental concepts make this ideal for professionals new to ITIL. The guiding principles module stands out as especially valuable.

NJ

May 19, 2025

Balanced mix of theory and application. Perfect for professionals transitioning to IT service roles. Could benefit from more interactive exercises.

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151 - 175 of 184 Reviews for ITIL V4 Introduction to Service Management Concept

By Puja r

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Jun 11, 2025

Solid foundation in ITIL V4 service management principles.

By Khusi k

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Jun 1, 2025

Clear overview of ITIL V4 service management fundamentals.

By Gelhi S

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May 27, 2025

Clear overview of modern IT service management principles.

By lucy l

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Jul 22, 2025

Clear intro to ITIL V4 and service management principles.

By Kiran K

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May 7, 2025

Well-structured modules make complex ideas easy to grasp.

By Kunjabihari s

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Jun 6, 2025

Clear overview of ITIL V4 service management principles.

By lissettehutchins

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Aug 1, 2025

Clear intro to ITIL V4 and service management concepts.

By javier m s

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Jul 7, 2025

Bien, pero seria mejor que haya traduccion en español

By shirlenehyde

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Aug 5, 2025

Clear overview of ITIL V4 service management.

By Bishnu P

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Apr 25, 2025

Clear overview of ITIL V4 service principles.

By venitahutton

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Aug 3, 2025

Solid overview of ITIL V4 service concepts.

By Jabii R (

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May 8, 2025

Concise, easy to understand and fast.

By Priti N

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May 14, 2025

Informative, clear, essential.

By Stratos C

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Sep 5, 2025

Very good training session

By Di Q

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Jun 23, 2025

EXC and clear material

By AJITA S

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Jul 31, 2025

It was informative

By Ramy M

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Jun 20, 2025

Excellent Courses

By Dhruv V

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Jun 20, 2025

best learning,,,

By MV P

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Jul 15, 2025

great to learn

By Louis A T

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Aug 20, 2025

EXCEPTIONNNEL

By Dharmendra S

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Jun 6, 2025

The best

By Frankie T

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Nov 19, 2025

A+++

By Abhishek P

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Nov 10, 2025

NA

By M S

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Sep 19, 2025

ok

By VikashKumar S

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Jan 22, 2026

This course masterfully blends ITIL V4 fundamentals with cutting-edge AI concepts. It provided me with a clear, strategic framework for modern service management that is both professional and incredibly future-proof.