Name: ITIL V4 Introduction to Service Management Concept
Brand: EDUCBA
Availability: OnlineOnly
Rating: 4.7 (183 reviews)

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Learner Reviews & Feedback for ITIL V4 Introduction to Service Management Concept by EDUCBA

4.7

stars

241 ratings

About the Course

Course Description: The ITIL V4 Service Management Concepts course offers a comprehensive exploration of the latest version of the Information Technology Infrastructure Library (ITIL), focusing on the fundamental principles, concepts, and practices essential for effective service management in modern organizations. This course is designed to equip participants with a solid understanding of ITIL V4 framework, which is globally recognized as the standard for IT service management. Through a combination of theoretical learning and practical application, participants will gain insights into how ITIL V4 principles can be applied to enhance service delivery, optimize processes, and drive business value. Key topics covered in this course include: 1) Introduction to ITIL V4: Participants will gain an overview of the ITIL V4 framework, its evolution, and its relevance in today's digital landscape. 2) Service Management Principles: Exploring the core principles that underpin effective service management, including the focus on value, the guiding principles, and the service value system. 3) The Four Dimensions of Service Management: Understanding how organizations can integrate the four dimensions—organizations and people, information and technology, partners and suppliers, and value streams and processes—to support holistic service management. 4) Continual Improvement: Exploring the importance of continual improvement in service management, including the role of measurement and metrics, and the application of the ITIL continual improvement model. By the end of this course, participants will be well-equipped to contribute effectively to their organization's service management initiatives, leveraging ITIL V4 best practices to drive efficiency, innovation, and business success....

Top reviews

May 25, 2025

concise explanations of fundamental concepts make this ideal for professionals new to ITIL. The guiding principles module stands out as especially valuable.

May 19, 2025

Balanced mix of theory and application. Perfect for professionals transitioning to IT service roles. Could benefit from more interactive exercises.

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176 - 183 of 183 Reviews for ITIL V4 Introduction to Service Management Concept

By sumit j

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Jan 13, 2026

The module on service relationships is incredibly unique. It defines the roles of providers and consumers with a professional precision that is rarely found in other courses.

By Brianne B

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Jan 8, 2026

The Deep Hedge ITIL V4 course is well-structured and easy to follow. It provides clear insights into service management concepts and guiding principles.